Dublin Airport Authority Outlines Plan to Improve Passenger Experience

Dublin Airport Authority, daa, Chief Executive Officer, Dalton Philips and members of his Executive Management Team met with Minister for Transport Eamon Ryan and Minister of State with responsibility for international transport Hildegarde Naughton and their officials this morning.

Dublin Airport Authority Outlines Plan to Improve Passenger Experience

At the meeting, daa outlined plans to manage the passenger experience this June Bank Holiday weekend and into the extremely busy summer holiday period ahead. 

daa advised on their plan to improve queue management; maximise the availability of staffing resources and increase the number of security lanes open at peak times. daa also updated the Government Ministers on how Dublin Airport intends to compensate passengers who missed flights last weekend.

daa indicated that it is currently finalising operational arrangements for the June Bank Holiday and this will be communicated in the next 24 hours, to deliver an improved passenger experience for everyone departing from Dublin Airport this weekend.  The Ministers emphasised the importance of restoring passenger confidence in Dublin Airport.

Dalton Philips and his Executive Management Team will continue to engage with the Ministers on a daily basis.

Joan Scales
Joan Scales
Joan Scales has been writing about travel and tourism for many years in The Irish Times. She is now editor of travel2ireland. She appears regularly on radio talking about travel and tourism.

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